Frozen on Boardway will not reopen.

Today, Disney on Broadway announced that Frozen’s last performance was March 11th, 2020. The news came as a shock to everyone.

Frozen on Broadway joined The Lion King and Aladdin on Broadway back in 2018. When the opened up their gates Caissie Levy and Patti Murin were your leading ladies as Elsa and Anna. On February 18th, 2020, Ciara Renee replaced Caissie Levy as Elsa, McKenzie Kurtz replaced Patti Murin as Anna, Ryan McCartan replaced Joe Carroll as Hans.

Elsa and Anna are not done singing yet, the North American Tour and international productions of the musical in Australia, the UK, Japan, and Germany are still on track to open. The release noted that closing the doors on Broadway means other productions can reuse costumes, props, and sets, reducing costs and waste. 

“Frozen” cost an estimated $25 million to $30 million to produce and there were high hopes that it would be able to reach the same success as the animated feature. While its first few weeks on Broadway were strong, more than $2 million a week in ticket sales, that has slowed over the last two years. In the weeks before the show closed due to Covid-19 ticket sales were below $1 million.

Did you have ticket purchased for a later show date? Disney has released how this will be processed:

From Disney’s Frozen Website

Unfortunately, FROZEN played its final performance on Broadway on March 11, 2020.

  • All outstanding tickets will be refunded at the original point of purchase.
  • If you purchased via, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically by June 10. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
  • If you purchased at the Box Office with a credit card: The St. James Theatre Box Office is closed until further notice.  Your credit card will be refunded automatically by June 10.  Please retain your original tickets as proof of purchase until your refund has been processed.
  • If you purchased at the Box Office with cash: The St. James Theatre Box Office is closed until further notice.  Please send a photo of your original tickets, along with your name and mailing address to with the subject line “Box Office Cash Purchase Refund Request” so that we can process your refund; you will receive a check.
  • If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
  • If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refund processes.

Thank you for sharing in the magic of FROZEN on Broadway.

Congratulations to the amazing cast and crew on an amazing show and for keeping the magic of Disney!

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